Refund policy

Effective date: September 30, 2026

We accept returns requested within 30 days after delivery.

To qualify for a return, an item must be unworn, unwashed, unused, and in its original condition with all original tags attached. Proof of purchase is required. Items returned with signs of wear, washing, damage, alteration, odors, or missing tags may be declined.

To request a return, contact Urban Loop LLC through the contact form on our online store. If your return is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted. Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Final-sale items, gift cards, and items clearly marked non-returnable cannot be returned. We do not accept returns of items that have been worn, washed, altered, or damaged after delivery.

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly through the store contact form and include your order number and clear photos so we can review the issue.

For exchanges, the fastest option is to return the original item and place a new order after the return is approved. Exchanges are subject to stock availability.

When an approved return is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method. Banks and card issuers may take 5–10 business days to post a refund after it is issued.

Urban Loop LLC, 7533 S Center View Ct Ste 210, West Jordan, UT 84084, United States.